Refund policy
Return & Refund Policy – LUMIXO
At LUMIXO, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in the original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
We do not accept returns for:
- Items that are used or damaged by the customer
- Items returned after the 30-day window
Refunds
Once your return is received and inspected, we will notify you of the status.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
If you need an exchange, contact us at:
📧 lumixosupport@gmail.com
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We’ll make it right as quickly as possible.
Contact Us
If you have any questions about your return, feel free to reach out:
📧 lumixosupport@gmail.com